Warranty and Return

Warranty

Whether you are buying Trule Custom Draperies for your own home, a client's home, or a commercial project we'll give you peace of mind with our warranties. Offering the strongest backing in the industry, Trule Custom stands behind every product made. Ranging from ten years for commercial applications to our limited Lifetime Warranty for home-owners, our guarantees mean no hassles, no hidden costs and no headaches. This warranties cover any defects in workmanship provided that the product is measured an installed according to the product instructions. In the unlikely event that warranty service is needed, simply e-mail us via the Contact Us link or call us at 1-888-66-trule (1-888-668-7853), and we'll arrange for a repair or replacement as quickly as possible.

Return

We will gladly offer a refund with all ready-made products not satisfactory to you. Products may be returned within 30 days from receiving your shipment for a full refund. They must be in the original packaging with accessories and in undamaged, clean, and brand-new condition. Fees charged for shipping and delivery are non-refundable. Since our Cut-Order and Special-Order products are made to your specifications, they are not returnable for any reason other than manufacturer flaw and warranty repair. We're happy to guide you through measuring and to help you complete your order if you're at all unsure. Please e-mail us via the Contact Us link or call us at 1-888-66-trule (1-888-668-7853).